Every PRM HerboVilla order is packed at our facility in Bhavnagar, Gujarat and shipped through NimbusPost, our logistics partner. NimbusPost assigns each parcel to the most suitable courier for your pincode — such as Delhivery, Blue Dart, DTDC, Ekart or Xpressbees — so it reaches you as quickly as possible.
Where We Deliver
We deliver to all serviceable pincodes across India — metros, tier 2 and tier 3 cities, and most rural areas with courier access. Enter your pincode at checkout to confirm delivery to your address.
We currently ship within India only.
Shipping Charges
| Order value | Shipping |
|---|---|
| ₹400 and above | FREE |
| Below ₹400 | A small delivery charge may apply — always shown at checkout before you pay |
There are no hidden charges: the total you see at checkout, including GST and any shipping or Cash on Delivery charge, is the total you pay.
Dispatch & Delivery Times
Orders are dispatched within 1–2 business days. After dispatch, delivery usually takes:
| Destination | Estimated delivery after dispatch |
|---|---|
| Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Kolkata, Hyderabad, Pune) | 3–5 business days |
| Tier 2 cities | 5–7 business days |
| Tier 3 towns and rural areas | 7–10 business days |
| Remote and hilly areas (including the North-East, J&K and islands) | 10–14 business days |
Business days are Monday to Saturday, excluding public holidays. Orders placed on Sundays or holidays are processed the next business day.
Tracking Your Order
-
1
Order confirmation
You receive an email (and SMS, where available) as soon as your order is placed.
-
2
Shipment notification
When your order ships, we send the courier name, AWB (tracking) number and tracking link.
-
3
Track any time
Use the tracking link in your message, check your order in your account, or enter your AWB number on NimbusPost's tracking page.
Cash on Delivery (COD)
- COD is available on eligible pincodes and order values; availability and any COD charge are shown at checkout.
- Please keep the exact amount ready. Many of our courier partners also accept UPI at the doorstep.
- We may call or message you to confirm a COD order before dispatch.
- Repeatedly refusing COD orders may lead to COD being turned off for your future orders.
Prefer to pay online? UPI, cards, net banking and wallets are processed securely by Razorpay.
Failed Delivery Attempts
Our courier partners usually make up to three delivery attempts and may call you before delivering. If a parcel can't be delivered — because the address is incomplete, the phone is unreachable or the delivery is refused — it is returned to us.
We will contact you to arrange re-delivery or a refund. Refunds for prepaid orders that come back to us follow our Returns, Refund & Exchange Policy.
Delays & Damaged Parcels
- Delivery dates are estimates. Festivals, sale periods, extreme weather, strikes and local restrictions can cause delays; we will keep you informed.
- If your order arrives after the latest estimated delivery date for reasons within our control, you may refuse it or return it unopened for a full refund.
- If the outer packaging looks damaged or tampered with, please refuse the parcel or tell the delivery agent, and contact us within 48 hours.
Damaged, wrong or missing items are always replaced or refunded — see our Returns, Refund & Exchange Policy.
Contact & Grievance Redressal
Most questions are resolved by our customer care team within 2 business days. If you are not satisfied with the resolution, you can write to our Grievance Officer.
Customer Care
contact@prmpharmaceuticals.com
+91-9227928075 · 0278 244 8087
Working Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Grievance Officer
Registered Address
PRM & Company
Plot No.343, 1-A, Chitra Gujarat Industrial Development Corporation, Bhavnagar, Gujarat 364004
The Grievance Officer acknowledges every complaint within 48 hours and resolves it within one month of receipt, as per the Consumer Protection (E-Commerce) Rules, 2020. Please mention your order number in all communication.